Shipping & Returns

We'll make every effort to process and ship. You'll receive a shipping confirmation email with tracking once your order ships. Check spam for mail from hello@hillsbros.com. Tracking may not show movement or an initial scan for several days.

Choose from the shipping options shown at checkout. Times shown at checkout are estimates only and are not guaranteed. Costs are calculated from order weight and method. Shipping cannot be upgraded once an order is placed. Orders with upgraded shipping are not refunded when the delay is the carrier's. UPS cannot deliver to a PO Box; a PO Box shipment can be delayed, is not covered by UPS service guarantees, and is assessed an address-correction surcharge. Hills Bros.^® ships to the United States and Canada only. Free shipping is not available to Canada. Canadian shipments go UPS Standard to a street address, not PO boxes. For a lost or delayed package, contact hello@hillsbros.com.

Free shipping to contiguous U.S. addresses on qualifying orders of $49 or more, after any promo codes, discounts, and coupons are applied. Excludes shipments to Hawaii, Alaska, Canada and P.O. Boxes.

We stand behind the quality of our products and your satisfaction is our priority. If, for any reason, you are not completely satisfied with your purchase, please contact our customer support team at hello@hillsbros.com. Items must be unused, in original packaging, and in the same condition as received. Hills Bros. reserves the right to refuse returns that don't meet the requirements.

Contact hello@hillsbros.com with your order number and the reason for return. Return shipping is the customer's responsibility unless the wrong product was delivered. Resolution may include a replacement, exchange, or refund.

Refunds are applied to the original payment method once we receive the returned item. Original shipping fees are non-refundable unless the wrong product was delivered. Defective, damaged or incorrect items are exchanged — email photos of the product and exterior/shipping packaging to hello@hillsbros.com. Do not discard damaged goods until support gives further instructions.